Store Policies

Payment options

All items must be pre paid prior to delivery. Shadesailsailsonline accepts MasterCard, Amex  and Visa credit cards online.

Order Confirmation

You should receive an email confirmation after you have completed your order.

Returns Policy

Please note that we only refund costs if the return is a result of our error or the item is damaged in transit.

Goods Damaged in Transit
If your purchase is damaged in transit we will send you a "no charge" replacement, freight free. You will need to return the damaged product  to us for assessment.

Please inspect your order upon delivery. If there is damage, please follow these returns instructions-

You must contact us prior to returning an item.

Email us at admin@shadesailsonline.com within 2 working days of receiving your order indicating the reason for your return.

Refunds
Shadesailsonline will only refund the purchase price and freight charges if a product is returned as a result of our error and/or because of faulty material or workmanship. (in addition to goods damaged in transit - see above)  


Method of Refund
The same method as you paid.


How to make a return

Return the product in its original condition.

Please note that we only refund costs if the return is a result of our error or the item is damaged in transit.

You are responsible for the safe return of merchandise.

Return address:


Shadesailsonline
PO Box 3096
Success W.A. 6964
Australia

Shipping and Delivery

Your purchase will be sent by Australia Post Freight. The shipping time for your order will depend on your location.
Our policy is to ship items within 4 working days of funds clearing. If an item is out of stock we will contact you via e-mail in the first instance to let you know the expected delivery date. International orders Click Here for "usual delivery" estimated times.

Order Amendments or Cancellations:

PLEASE NOTE: We cannot amend or cancel an order once it has entered the shipping process.
 

You can cancel or amend an order before the item enters the shipping process by sending us an email with your name, email address, order confirmation number together with the details of the changes you wish to make, such as altering delivery instructions or changing the colour of a requested item. Shade Sails Online will email you a note confirming the changes have been made.

Pricing

All prices are shown in US Dollars and include all freight and GST (where applicable).
PLEASE NOTE: Our prices do NOT include any duties, import taxes or the like that your local authorities may or may not impose.

Contact Us

Shade Sails Online
PO Box 3096
Success, Western Australia
Australia 6164

Tel: +61 08 9414 7737
Fax: +61 08 9414 7738

Email: admin@shadesailsonline.com

Services and Conditions of Use

As part of our service, we agree to provide you with information and other services that we may decide to offer, subject to the terms of this agreement. Upon notice published through the service, we may modify this agreement at any time. You agree and continue to agree to use our services in a manner consistent with all applicable laws and regulations and in accordance with the terms and conditions set out in the policies and guidelines outlined below. Please note that you will be referred to as 'customer' in this agreement.

Rules For Online Conduct

By using the service, you agree that you will not attempt to undermine the integrity of this web site.

Limitation Of Liability And Warranty

CUSTOMER AGREES THAT USE OF THE SERVICE IS ENTIRELY AT CUSTOMER'S OWN RISK. SERVICES ARE PROVIDED 'AS IS,' WITHOUT WARRANTY OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING WITHOUT LIMITATION ANY WARRANTY FOR INFORMATION, SERVICES, UNINTERRUPTED ACCESS, OR PRODUCTS PROVIDED THROUGH OR IN CONNECTION WITH THE SERVICE, INCLUDING WITHOUT LIMITATION THE SOFTWARE LICENSED TO THE CUSTOMER AND THE RESULTS OBTAINED THROUGH THE SERVICE. SPECIFICALLY, WE DISCLAIM ANY AND ALL WARRANTIES, INCLUDING WITHOUT LIMITATION: 1) ANY WARRANTIES CONCERNING THE AVAILABILITY, ACCURACY OR CONTENT OF INFORMATION, PRODUCTS OR SERVICES; AND 2) ANY WARRANTIES OF TITLE OR WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE.

THIS DISCLAIMER OF LIABILITY APPLIES TO ANY DAMAGES OR INJURY CAUSED BY ANY FAILURE OF PERFORMANCE, ERROR, OMISSION, INTERRUPTION, DELETION, DEFECT, DELAY IN OPERATION OR TRANSMISSION, COMPUTER VIRUS, COMMUNICATION LINE FAILURE, THEFT OR DESTRUCTION OR UNAUTHORIZED ACCESS TO, ALTERATION OF, OR USE OF RECORD, WHETHER FOR BREACH OF CONTRACT, TORTIOUS BEHAVIOR, NEGLIGENCE, OR UNDER ANY OTHER CAUSE OF ACTION. CUSTOMER SPECIFICALLY ACKNOWLEDGES THE SERVICE IS NOT LIABLE FOR THE DEFAMATORY, OFFENSIVE OR ILLEGAL CONDUCT OF OTHER CUSTOMERS OR THIRD-PARTIES AND THAT THE RISK OF INJURY FROM THE FOREGOING RESTS ENTIRELY WITH CUSTOMER.

NEITHER THE SERVICE NOR ANY OF ITS AGENTS, AFFILIATES OR CONTENT PROVIDERS SHALL BE LIABLE FOR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL OR CONSEQUENTIAL DAMAGES ARISING OUT OF USE OF THE SERVICE OR INABILITY TO GAIN ACCESS TO OR USE THE SERVICE OR OUT OF ANY BREACH OF ANY WARRANTY. CUSTOMER HEREBY ACKNOWLEDGES THAT THE PROVISIONS OF THIS SECTION SHALL APPLY TO ALL CONTENT ON THE SERVICE.

Trademarks

All trademarks appearing on the service are trademarks of their respective owners.


AARD SHADES PTY LTD - ACN 092 433 602 - ABN 71 092 433 602